Job ID: 2970028 | Amazon.com Services LLC
Are you passionate about transforming the streaming TV advertising landscape? Do you want to help build an advertising business that will revolutionize how brands connect with Prime Video's global audience? Prime Video Advertising is one of Amazon's newest and fastest-growing businesses, offering advertisers unprecedented reach across premium content including Amazon Originals, Live Sports, and more.
We are seeking an Ad CX Quality Programs Manager to lead and standardize quality control processes across our advertising experience ecosystem. This role will serve as the primary owner for quality initiatives, driving systematic improvements in our ad delivery systems, cue point management, and sponsorship programs. The ideal candidate will combine strong technical program management skills with a data-driven approach to quality control, leading cross-functional efforts to reduce customer-impacting defects, implement automated quality checks, and establish robust measurement frameworks. As our quality programs leader, you will partner with multiple teams to develop and execute strategies that enhance our advertising experience while ensuring operational excellence across our global platforms. Key job responsibilities- 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience communicating results to senior leadership
- Experience building, executing and scaling cross-functional marketing programs
- Experience in digital advertising, streaming media, or entertainment industry
- Experience building powerpoint decks with compelling narratives/storytelling
- Experience with advertising metrics
- Strong ability to translate complex data into digestible and compelling narratives
- Deep expertise in Airtable and Salesforce
- Experience managing cross-functional projects in a matrix organization
- Knowledge of advertising technology ecosystems and measurement frameworks
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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